Returns & Refunds Policy

At Bixby Chocolate, we strive for perfection in every bite, but due to the perishable nature of our artisanal sweets, we cannot accept returns once a product has shipped. If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery to arrange for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your chocolate for any signs of heat damage or shipping-related issues.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original shipping box to help us process your claim.

• 3.
  Contact Customer Support

  Email our team at [email protected] with your order number and the photos within 2 days of receipt.

• 4.
  Resolution Delivery

  Once approved, we will immediately process a replacement shipment or issue a credit to your account at no extra cost.