Frequently Asked Questions
Everything you need to know about Bixby Chocolate's artisanal treats, shipping, and quality standards.
How do you ensure chocolate doesn't melt during shipping?
During warmer months or when shipping to hot climates, we use insulated thermal liners and non-toxic cold packs. We also monitor weather forecasts and may hold shipments until Monday or Tuesday to avoid packages sitting in transit over the weekend.
Are Bixby Chocolate products organic or fair trade?
We are committed to ethical sourcing. Many of our products are USDA Organic certified, and we prioritize direct-trade relationships with farmers to ensure fair wages and sustainable agricultural practices.
Do you offer vegan or gluten-free options?
Yes! We offer a wide selection of vegan dark chocolates and many of our products are naturally gluten-free. Please check the specific product descriptions and ingredient labels for allergen information.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or if there is an error on our part, please contact us within 48 hours of delivery with a photo of the issue for a replacement or refund.
How should I store my Bixby Chocolate?
For optimal flavor and texture, store your chocolate in a cool, dry place between 60-70°F (15-21°C). Avoid refrigeration if possible, as it can cause 'bloom' or condensation, which affects the appearance and snap of the chocolate.
Can I include a gift message with my order?
Absolutely. You can add a personalized gift message at checkout. We do not include pricing information on the packing slips for orders marked as gifts, making them perfect for direct delivery to your recipient.